Discover careers in our

Asylum Accommodation
and Support Services
Contract (AASC)  

You're made for this.

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“The opportunity to help others is really satisfying. You meet people from all walks of life - it’s humbling and inspiring.”
Housing Officer
Housing Officer
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Welcome… To meaningful work. To purpose. To a team that makes a real difference every single day.

On behalf of the Home Office, we manage the Asylum Accommodation and Support Services Contract (AASC) for the Midlands and East of England - providing safe, secure and dignified accommodation for people seeking asylum in the UK.
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A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
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For Billy Bennett, Deputy Head of Facilities Management (FM) at Serco-run prison HMP Fosse Way, balancing a demanding career in prison maintenance with a passion for football is just part of his daily routine. 

Alongside the discipline he honed as a semi-professional footballer before joining Serco, Billy’s impressive career growth has also been powered by the unwavering support and training he’s received, enabling him to rise quickly within the organisation.

Career Paths at Serco

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Who we are

We provide vital housing and support for people while their asylum claim is processed - ensuring comfort, safety and access to essential services.

With over 7,000 properties across the region, we take our responsibility seriously. Every home must meet the Decent Homes Standard, and every person deserves to feel safe, respected and supported.

We’ve done this since 2012, and we’re proud of the positive impact we make - not just for the people in our care, but for the communities we serve.

What we do

We work hand-in-hand with local authorities, suppliers, community partners and specialist organisations to provide a safe and supportive service at what is often the most vulnerable time in a person’s life.
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Property Management

Every property has a dedicated Housing Officer and Maintenance Operative. Regular inspections and responsive maintenance keep homes safe and habitable. Issues are raised, resolved and recorded with care and efficiency.
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Service User Support

We take pride in helping people live independent and meaningful lives while in our accommodation. Safeguarding, respect and access to essential services - from healthcare to education - sit at the heart of what we do
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Contract and Performance

Our teams ensure that AASC meets all Home Office contractual standards. We monitor and report on key performance indicators (KPIs), analyse data, and implement continuous improvements to keep our service accountable and effective.
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Data and Analytics

Information drives insight. Our analytics teams use data to optimise property capacity, monitor service performance and inform decision-making - ensuring we meet our commitments with transparency and accuracy.
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Change and Strategy

We never stand still. From process improvements to major transformation projects, our change and strategy teams help the business evolve - safely, efficiently and always with people in mind.
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Ensuring everyone feels heard

Over 140 nationalities. 100 languages.

That’s the world we support. Our service users come from a rich mix of cultures and backgrounds - and it’s important to us that our workforce reflects that diversity. We’re proud to create an inclusive environment where everyone is respected, represented and valued, so we can provide understanding and compassionate support to every person in our care.

We’re committed to creating a workplace that’s diverse, inclusive and authentic - where everyone is respected, valued and empowered to bring their whole self to work.
What we offer
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.

Careers with purpose

Whether you’re maintaining homes, managing teams or directly supporting service users, every role within AASC matters.

Here’s a look at some of the key positions across our contract:
 

“Every day is different. The support has been amazing since I started - and working to meet service users’ needs is so rewarding.”

What you’ll do:
Lead teams, oversee property portfolios and ensure service users receive the care and support they need. You’ll balance people, process and performance - and make a real difference on the ground.

What you’ll need:
Empathy, organisation, communication and the ability to think clearly under pressure. You’ll be trusted to manage teams, make sound decisions and uphold the standards we’re known for.

Hours: Monday–Friday, 7.5 hours per day (between 8am–6pm) with on-call rota cover.

Benefits: Competitive salary, company car, pension up to 6%, 25 days’ holiday, plus discounts and growth opportunities.

“The opportunity to help others is really satisfying. You meet people from all walks of life - it’s humbling and inspiring.”

What you’ll do:
Support residents in your portfolio of properties, complete inspections, coordinate repairs and ensure every home meets safety and quality standards.

What you’ll need:
Organisation, patience and empathy. You’ll be the face of Serco to our residents - ensuring every interaction is professional, respectful and human.

Hours: Monday–Friday, 37.5 hours per week, with rota-based out-of-hours cover.

Benefits: Competitive salary, company car, pension up to 6%, 25 days’ holiday, plus career progression and discounts.

“I get to meet people from all walks of life and make sure they’re safe and comfortable. Every day’s different - and that’s what I love.”

What you’ll do:
Carry out repairs and maintenance across our housing portfolio, ensuring each property meets safety and quality standards.

What you’ll need:
A practical mindset and attention to detail. Trade experience is helpful but not essential - what matters is accountability, care and a focus on doing the job right.

Hours: Monday–Friday, 7.5 hours per day (8am–6pm) with on-call rota cover.

Benefits: Competitive salary, company van, pension up to 6%, 25 days’ holiday, plus employee discounts and growth opportunities.
A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
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What you can expect from us

What is an Immigration Removal Centre? It’s a secure facility where people without legal immigration status are held while awaiting deportation or a decision on their case. Our IRCs provide dignity, safety and support for residents from all backgrounds and cultures.
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A place you can make an impact

What you do here matters. Every inspection, every repair, every act of kindness - it all adds up to something bigger. You’ll be supporting people through uncertain times, ensuring their safety, dignity and comfort. You’ll help systems run smoothly. You’ll help people feel seen and supported.

That’s impact. Real, human impact.
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A place you can count on

At Serco, you’ll find structure, stability and support. From your first day, you’ll have access to training, mentorship and career pathways across our UK-wide operations.

We look after our people - with flexibility, respect and a culture built on trust, care, innovation and pride.
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A place for you

We put people first — always. From the moment you join us, you’ll be welcomed, supported and empowered to make a real difference.

Because when our people feel valued and trusted, they can do their best work for those who need it most.
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